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Zero to Million: Scaling Fitbit Premium Globally

Fitbit aimed to be the world's largest health and behaviour-change platform with 1 million active paying subscribers.

Role

Product Designer

Focus

Growth · Interaction

After successfully trialing the Premium subscription model in Australia and New Zealand, the next strategic step was to scale it globally, expanding to Europe, the US and more.

Discover how I utilized a strategy of aggregated margins to convert an impressive 49% of users, and how I scaled Premium through experimentation to ultimately surpass our high-level targets quarter by quarter.

Highlights
  • Experimented at scale on a sensitive surface.

  • Learned to craft strong UVP formulas that aligned design strategy with market positioning.

  • As a high-visibility project, it allowed my team and me to work with and get recognition from leadership.

"Emanuel demonstrated a strong understanding of upsell patterns, and he showed an aptitude for designing experiments which both built our knowledge base and moved our numbers."

Product manager, FITBIT BY GOOGLE

Fitbit · 2020

Iterating through data-driven experiments

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